At Capurro Insurance Europe, we understand that you take out insurance for a reason - that, one day, you may need to make a claim. We also understand that some insurance companies have been criticised for taking too long or, even, not paying out at all.

We take great pride in our record of helping our clients obtain full satisfaction when they make a claim. We will help you with the forms, cut through the jargon and act in your best interests at all times.

Claims procedure:

We try to make the claims process as smooth as possible, but the policyholder must go through a few steps in the claims process.  The first thing you must do is contact us as soon as practical after the event happens. You can make your claim progress much more smoothly if you take an organised, step-by-step approach.

If you are unable to call us, please contact us on our claims dedicated email: claims@capurroinsurance.eu.

The following guidelines will help you to make sure that you don’t overlook any of the important steps in the process.

Motor Claims

The following documents are required in the event of a motor insurance claim:

  • A claim form will be provided by Capurro Insurance Europe Cell upon request. This is to be completed, signed and dated. The original copy is to be sent to us on claims@capurroinsurance.eu;

  • A copy of the driver’s driving license (front and back);

  • Police Report and/or the completed European Accident Statement form which is to be filled in at accident site.

Property or Liability Claims

Claims vary in nature and different documentation is required depending on the claim in question. However, an indication of documents required is listed hereunder:

  • Claim form;

  • Quotations, invoices & receipts;

  • Photos of damaged items;

  • Police report (where applicable);

  • Technician’s or engineer’s report;

  • Injury forms & Doctors reports.

For all other claims

Please contact us on claims@capurroinsurance.eu so as to be able to guide you through the claims procedure, assist with the required forms and surveys, chase insurers for prompt settlement and, most importantly fight your conner with insurers.

We’re here to help.

 If you are unable to call our offices on +(356) 27791000, please send us an email to claims@capurroinsurance.eu