Capurro Insurance Europe Cell of Jatco Insurance Brokers PCC Limited.

Insurance for EU/EEA Risks

The Cell was licenced on the 6th May 2019 by the MFSA as a protected cell of Jatco Insurance Brokers PCC Ltd in terms of the Companies Act (Cell Companies Carrying on Business of Insurance) Regulations, 2010 and to carry out business as an insurance intermediary in terms of the Insurance Distribution Act (Cap. 487).  This Cell is owned by Capurro Insurance & Investments Ltd which is managed by Mr Patrick Sheppard-Capurro and has been in operation since 1876. The Cell’s intention is to provide insurance brokerage services, specifically general insurance products, to clients based in Malta and all EU/EEA states under the freedom of services legislation.

The Cell’s business shall be sourced through the Capurro parent in Gibraltar.  The Cell shall focus on all classes of general insurance specialising in, Home Insurance, Motor Insurance, Private Pleasure Craft Insurance, Travel Insurance and Medical Insurance.  The Cell also intends to develop commercial lines insurance products such as Commercial Combined Insurance, Commercial Packaged Insurance (property/liabilities), Professional Indemnity Insurance and Directors’ & Officers’ Liability Insurance.

As an insurance broker, the role of the Cell will be to represent the client and present such risks to the insurance market with the intention to transfer as many risks as possible and make the clients aware about those risks which the client will need to retain.

Complaints

Capurro Insurance Europe Cell’s aim is to ensure that the highest standard of service is given, doing our very best to deal with your insurance requirements in the most efficient manner.  However, concerns about some aspects of our service can occasionally arise.  Your broker should be your first point of contact. 

In the unlikely event that your complaint is unresolved, please provide the relevant information about the reasons of your dissatisfaction including your policy number, the details of the complaint and any actions you have already taken to our Complaints Manager, Ms Roberta Saglimbene on the following email address: roberta@jatcoinsurance.com. Your complaint will be acknowledged upon receipt and we will provide information about the way we will handle your complaint and will give you a response without unnecessary delay, and where possible, not later than fifteen working days.

Any complaint relating to the terms and conditions of the policy or the cover within will be forwarded to your insurer for their actioning. If you prefer you may refer such complaints directly to the insurer under your policy. 

If you are still not happy with the way in which a complaint has been handled, you may also refer your complaint to The Office of the Arbiter for Financial Services, established under the Arbiter for Financial Services Act, N/S in Regional Road, Msida MSD 1920, Malta, Freephone (for local calls): 80072366, Tel: (+356) 21249245, email complaint.info@asf.mt. You can download a complaint form (available in Maltese and English) from www.financialarbiter.org.mt refer to the page “For Consumers” and proceed to “Submit a Complaint”.

Data Protection Notice (Privacy Notice)

By means of this Data Protection Notice, we, Capurro Insurance Europe Cell of Jatco Insurance Brokers PCC Ltd, would like to provide you with information as to how and why we process your personal data as defined by the Data Protection Act, 2018 and the General Data Protection Regulations (GDPR) (Regulation (EU) 2016/679). We process your personal data as may be necessary in order to provide you with the particular insurance product or service that you request of us and to administer the same.  Any data we collect will have appropriate safeguards in place to ensure compliance with the GDPR Regulation. We process such data for the purpose of providing you with quotations, underwriting, risk assessment, claims handling and any other purpose for which we may be obliged or authorised to process such data by or under any law, statutory and/or contractual requirement, including that of preventing, detecting or suppressing insurance fraud.

For these same purposes, we may need to transfer your personal data to third parties including but not limited to service providers (insurance companies and agents), surveyors, repairers, loss adjusters, investigators, credit reference agencies, bank and insurance associations. Such third parties may be local or foreign, and may form part of an international organisation or a group of companies. Personal data may also be obtained from other sources.

We remind you that you are required to provide personal data since failure to provide such data may result in not being able to provide a suitable insurance product or service. Furthermore, you are requested to notify us immediately if there is any material change in risk or change in any other personal information provided, to ensure that information held by us is accurate at all times.

We also remind you of your rights in line with data protection laws and regulations, which are The Right to information, Right of access, Right to object, Right of rectification/ correction, Right to be forgotten. (Within the timeframes established in the Companies Act (Cap. 486) and the General Data Protection Guidelines – Guidelines for the Promotion of Good Practice – Insurance Business Sector), Right to withdraw consent, Right to restrict, Right to portability and the Right to object to automated decision-making.

Any such requests must be sent to our Data Protection Officer - Ms Aida Tortell on aida@jatcoinsurance.com and signed by you as the data subject.

Kindly also be informed that audio calls made from and received on the company telephone lines are recorded. 

You may also lodge a complaint with the supervisory authority, the Office of the Information and Data Protection Commissioner, Floor 2, Airways House, Triq Il - Kbira, Sliema SLM 1549 Malta, if you are not satisfied with our data protection processes.

By using our services, you consent to us processing your personal data for the purposes described in this Notice, unless you otherwise inform us in writing.